[505] 988-4000

FAQs & policies

COVID-19:  SAFETY PROTOCOLS & UPDATED PROCEDURES

      1. 1. Booking a Tour

        Santa Fe Mountain Adventures is open for business and offering only PRIVATE outdoor adventures that include guided hikes, mountain biking adventures, off-road “Jeep” excursions, and cultural tours to places like Bandelier National Monument.

        Contact us via e-mail or by phone to book your adventure.  Full payment for our tours is to be made three days (or 72 hours) prior to the activity, or upon your arrival in Santa Fe.  Payments will be taken over the phone, using Square, and will be nonrefundable, except for weather related cancellations made by SFMA.

        Waivers will be sent to clients via email and we will request that they be signed electronically before you go on the excursion.

        Prior to traveling to Santa Fe and making your flight and hotel arrangements, we strongly suggest that visitors purchase trip insurance.

      2. 2. Meeting Your Guide

        As part of the trip preparation, we will discuss and finalize arrangements for transportation. For private guided hikes or mountain biking excursions, we can pick you up at your place of lodging, and have you ride with us.  You can also opt to follow our vehicle in your own car. For private off-road adventures, we will ensure our vehicles are cleaned and sanitized before, and after, each outing. There is a canvas barrier between the driver/guide and the rear passenger seating area in each of our Swiss Army vehicles.

        Our guide will wear a mask and we request that you bring a face mask or covering. Once we are out on the trails, we will have our guide keep at an acceptable distance and allow you to collectively decide if you need or want to keep the face mask on.

      3. 3. What to Bring

        While we have in the past provided our clients with bottled water and snacks on all of our excursions, we ask that, in this COVID-19 environment, you bring your own water and snacks. We will have extra bottles of water with our guides in case they’re required. Here’s what we suggest you have with you:

        • Face masks or face coverings
        • Water and snacks
        • Hand sanitizer
        • Backpack or fanny pack for guided hikes

        For longer guided hikes, we will have hiking poles, if needed, but we request that, whenever possible, you bring what you need for the outdoor experience.

TRAVEL & SAFETY TIPS – GENERAL INFORMATION

      1. 1. High Altitude

        Santa Fe is situated at an elevation of 7,000 feet (2,133 meters), with many of our hikes starting at higher elevations. We recommend that visitors acclimatize: allow yourself a day or two to get used to the altitude and keep yourself properly hydrated, drinking plenty of water and avoiding excessive intake of alcohol and tobacco.

        Not everyone will feel the effects of the high altitudes but some visitors will experience nausea or lightheadedness, and headaches. Know yourself, give your body time to adjust, and never over exert yourself.

      2. 2. Weather

        Santa Fe is known for its abundant sunshine and low humidity. We proudly claim to average more than 300 days of sunshine per year. In the summer months, daytime temperatures range from 70 degrees Fahrenheit (21 degrees Celsius) to a high of 86°F (30°C). Be aware that, even on days when the temperatures are in the 70s, the sun can be brutal. Wear a hat and sunscreen, bring your sunglasses, and drink plenty of fluids. Summer nights are cool in the high country and temperatures can sometimes drop to the low 50s (10°C); bring a light jacket or sweater in case it’s needed.

        In the winter, temperatures range from a low of 14°F (-10°C) to a high of 40°F (4°C). The winter of 2008 saw heavier snowfall than usual, particularly up in the Santa Fe Ski Basin, but the city itself has an average of 32 inches of snow each year.

      3. 3. Clothing/Outdoors Gear

        It’s much more enjoyable being outdoors if you have the appropriate gear so here are some items we recommend you have:

        • Comfortable walking shoes, preferably hiking boots or trail shoes with good traction, and appropriate socks. River shoes, such as Chacos or Tevas, for rafting and fishing.
        • Lightweight t-shirts – it’s best to bring non-cotton layers
        • Sweatshirt or jacket for early morning and evening hikes
        • Rain gear for the July and August thunderstorms
        • Sunscreen/sunblock and lip balm
        • Hat or baseball cap

         

        In the winter, please also pack several warm layers (synthetics, wool and fleece work best), warm non-cotton socks, a water-resistant outer layer, and a warm hat and gloves in addition to the above.

      4. 4. Basic Rules

        • Children and minors under the age of 18 will require adult supervision.
        • Dogs under 100 pounds can accompany clients – limit of 2 per outing. No other pets are allowed.
      5. 5. Release Waiver

        All guests must review and sign a release waiver prior to their participation in the program.

OUR RATES AND POLICIES

** PLEASE NOTE THAT SOME OF THESE POLICIES AND PROCEDURES HAVE CHANGED DUE TO COVID-19.

Our rates are based on the number of hours you are out with us as well as the number of participants in the group. Pricing can be found alongside our featured hikes/offerings. Published rates do not include New Mexico’s Gross Receipts Tax nor do they include gratuities for our guides.

Here’s what we do include. Santa Fe Mountain Adventures will provide bottled water, snacks (fruit and granola bars), as well as the use of our fanny packs, rain gear and walking sticks. Entrance fees are also included with the exception of special requests (such as a visit to the O’Keeffe Home and Studio in Abiquiu).

We will pick up from most places of lodging within the greater Santa Fe area at no additional cost.

PAYMENT, CANCELLATIONS AND REFUNDS

** PLEASE NOTE THAT SOME OF THESE POLICIES AND PROCEDURES HAVE CHANGED DUE TO COVID-19.

Payment for all of our adventures is to be made in full at the time of booking. We accept Visa, MasterCard, American Express and Discover.

If you need to cancel your Santa Fe Mountain Adventures excursion for any reason, please contact us as soon as possible.

For leisure guests, a full refund will be provided if you cancel 72 hours before the scheduled outing.  No refund will be provided if cancellations are made less than 72 hours before an outing or if there is a No Show.

Group programs and multi-day customized tours have a one-month or longer cancellation period.

Santa Fe Mountain Adventures reserves the right to cancel a guided adventure at any time due to inclement weather conditions or other safety reasons. In the event we cancel, we will provide you with a full refund.

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